Sunday 21 November 2021

GlenView Group is the Premier R2v3 Consulting Firm in Southern California

Whether you are a collector, recycler, dismantler, refurbisher, broker, or anything in between, GlenView Group is the team you want on your side when it comes to R2v3 certifications. All of our consultants are certified lead R2v3 Auditors and have already assisted many clients in transitioning or new implementation of R2v3. As a member of the end-of-life electronics industry, you know that in order to be profitable and stay in this industry, R2v3 certification is vital to your ongoing business. 

R2v3 Consulting


The R2v3 Consulting program with GlenView Group offers a multi-step process that will get you R2v3 certification within a matter of months.
 

Phase 1: Training Key Personnel

Phase 2: Key Process and Procedure Development

Phase 3: Training staff and program implementation

Phase 4: Internal Audit and Follow Up Activity

Phase 5: Certification Audit 

GlenView Group is with you every step of the way. Our training program includes line-by-line teaching and interpretation of each section of the R2v3 Standard, including appendices, as well as the R2v3 Equipment Categorization Standard (the REC). 

Key personnel will learn how each clause of R2v3 is relevant to their particular organization. Every recycler is different and the R2v3 Standard has to be tailored to each organization’s activities because the various appendices apply to certain recycling activities. Don’t risk getting a major nonconformity during your certification audit by omitting an important appendix from your R2v3 Management System. Let the experts at GlenView Group guide you on the appropriate wording and inclusion of your certificate. 

GlenView Group Key Process Development Program takes your already established processes and adds the requirements of R2v3 so you don’t have to change the way you do business. We make R2v3 work for you. Once Key Processes and Procedures are developed we roll out company-wide training that is accessible and easy to understand for everybody in your organization, no matter what their role is. 

R2v3 requires internal audits to be performed only by competent and experienced auditors. GlenView Group auditors are all R2v3 Lead Auditor Certified and will perform a thorough multi standard system audit to identify all possible gaps in preparation for your Certification Audit. GlenView Group also offers post-audit support to address and close Corrective Actions and seal the deal for your certification. 

Contact us today for a free ½ hour consulting session and quote. R2v3 Consulting with GlenView Group is the best business decision you can make. 

GlenView Group also provides ISO certification training for managers, internal auditors, and all individuals seeking to further their knowledge of international business management practices including ISO 9001, ISO 14001, ISO 45001, Recycling Industry Operating Standard (RIOS), e-Stewards, ISO 13485, ISO 17025, TL9000, and AS 9100. Please visit our website for additional information at www.glenviewgroup.com.

Monday 15 November 2021

ISO 9001 Certification Consulting Program by GlenView Group

The International Organization for Standardization (ISO), has established comprehensive, detailed standards for most commercial activities, including manufacturing, process management, operation management, delivering services, and supplying materials. 

Most importantly is ISO’s role in publishing international standards to ensure consistent and common understandings about language, currencies, IT languages, clothes sizes, and similar issues. 

ISO 9001 Certification Consulting is increasingly beneficial for organizations who are attempting to get certified to ISO 9001. The ISO 9001 Quality Management System Standard specifies requirements for a Quality Management System (QMS). ISO 9001 can be applied to any type of product and service and it is designed to help organizations increase market share and improve efficiency by ensuring product quality and customer satisfaction. ISO 9001 Certification Consulting by a GlenView Group can help you implement the ISO 9001 standard throughout your organization. Organizations use the ISO 9001 standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. ISO 9001 Certification Consulting will help catapult your ISO 9001 certification giving you a economical advantage over competitors. ISO 9001:2015 applies to small and large organizations across all industries. Depending on the size and scope of your organization, setting up & implementing the Quality Management Standard, ISO 9001 training, and ISO 9001 internal auditing can take anywhere from 3 months to 12 months. 

The benefits of ISO 9001 Certification Consulting, implementing, and certification include: 

·         Increase in Efficiency, Productivity, And Profit.

·         Global Recognition of Your Organization.

·         Elevated Company Image.

·         Objective Proof of Your Organization’s Commitment to Quality and Customer Satisfaction.

·         Increased Confidence in Your Organization.

·         Improved Internal Management.

·         Improves Customer Satisfaction, Customer Retention, and New Customer Acquisition.

·         Clearly Identified Value-Added Objectives and Regular Monitoring.

·         Compatible and Easy to Integrate with Other ISO Standards.

 

ISO 9001 Certification Consulting guides organizations to define a quality policy and a scope of the QMS in order to design a system for continual improvement of the business processes. ISO 9001 certification requirements include: 

  • defining a policy and objectives of the quality management system;
  • defining, streamlining and documenting of all core processes that are necessary to show conformity to the standard;
  • implementing risk assessment process;
  • communicating the policy and objectives of the QMS throughout the organization;
  • measuring the quality of the product quality and management system; and,
  • implementing a corrective action and auditing process to ensure continual improvement.  

More and more organizations are requiring their suppliers work in accordance with a certified ISO 9001 Quality Management System. GlenView Group specializes in ISO 9001 Certification Consulting, implementation, internal audits, and post-certification support. 

GlenView Group, Inc. has over 30 combined years of ISO 9001 Certification Consulting, documentation, implementation, training, and auditing ISO 9001:2015 management systems. For more information contact us. 

GlenView Group can provide ISO training for managers, internal auditors, and all individuals seeking to further their knowledge of international business management practices including ISO 9001, ISO 14001, ISO 45001, Responsible Recycling (R2), Recycling Industry Operating Standard (RIOS), e-Stewards, ISO 13485, ISO 17025, and AS 9100. Please visit our website for additional information at www.glenviewgroup.com.

 

Tuesday 9 November 2021

Learn Everything There is to Know About How to Get ISO 27001 Certified

GlenView Group offers the most comprehensive ISO 27001 Consulting Program for any type of organization ranging from testing services, medical device repair, calibration laboratories, telecommunication industries, and everything in between. Networking technology has revolutionized the way that businesses operate and the way that information is transmitted across various industry verticals and departments within an organization. However, the use of networking technology has introduced a new set of risks that involve the threat to the vital and confidential business data and customer information. Unauthorized access to critical and confidential information or loss of such data can drastically impact an organization. In the worst-case scenario, it may lead to an interruption in business continuity, fraud, damage to reputation, and loss of a strategic advantage among other perils. Implementing ISO 27001 helps organizations minimize risks related to information security. 

How to Get ISO 27001 Certified


The ISO 27001 Information Security Management System (ISMS) is the internationally recognized Standard for information security. The ISO 27001 Standard can be applied to any type of organization offering any type of products or services. ISO 27001 guides organizations to define an information security management policy and to design an information security management system for ensuring continual improvement of the business processes. GlenView Group has extensive experience in a wide array of industries with individual consultants specializing in various industries to ensure that you receive the exact type of support you need to implement your Information Security Management System. 

Contact GlenView Group today to learn how to get ISO 27001 certified.

 

ISO 27001 Certification is extremely beneficial for organizations who would like to escalate market share, increase efficiency, reduce costs, and enhance customer satisfaction and customer retention. Companies implementing ISO 27001 are continuously reviewing information security risks and controls in order to maintain maximum information confidentiality and integrity.  Once these requirements are implemented, the organization can proceed with pursuing ISO 27001 certification. GlenView Group consultant help you easily and effectively implement the ISO 27001 Standard throughout your organization. 

The GlenView Group ISO 27001 Assessment Process gives you the tools to evaluate your management systems as well as processes to identify gaps and weaknesses so that you can learn how to get ISO 27001 certified in the easiest most efficient way. GlenView Group will help your management team to pinpoint improvements which may include using new technology to streamline processes and help you achieve ISO 27001 certification and continual improvement. 

GlenView Group will guide you to define a quality policy and a scope of the QMS in order to design a system for continual improvement while meeting all the requirements of ISO 27001 including:

  • Defining the scope and policy of the ISO 27001 information security management system;
  • Defining, streamlining, and documenting of all core processes to include information risk assessment;
  • Disseminating the policy and objectives of the ISO 27001 ISMS throughout the organization;
  • Continually assessing the risk, updating your risk treatment plan, and applying metrics to better evaluate your ISO 27001 ISMS and provide records for ISO 27001 certification; and,
  • Implementing corrective action and auditing procedures to ensure continual improvement of your ISO 27001 information security management system.

The Benefits of ISO 27001 Certification include:

  • Enhanced efficiency and effectiveness of your information security;
  • Boosted confidence among customers and trading partners;
  • Reduced liabilities; and,
  • Improved employee awareness and commitment. 

 

GlenView Group, Inc. has over 30 combined years of documentation, implementation, training, and auditing experience in ISO 27001 management systems as well as preparing our clients for certification and teaching clients how to get ISO 27001. Please visit our website for additional information at www.glenviewgroup.com.

Tuesday 2 November 2021

Learn Everything There is to Know About How to Get ISO 9001

GlenView Group offers the most comprehensive ISO 9001 Consulting Program for any type of organization ranging from manufacturing, medical device repair, calibration laboratories, telecommunication industries, and everything in between. The ISO 9001 Standard can be applied to any type of organization offering any type of products or services. ISO 9001 Certification provides a strategic tool for your organization’s management to assess risks and identify opportunities for business growth. GlenView Group has extensive experience in a wide array of industries with individual consultants specializing in various industries to ensure that you receive the exact type of support you need to implement your system. 

How to Get ISO 9001


Contact GlenView Group today to learn how to get ISO 9001 certified. 

ISO 9001 Certification is extremely beneficial for organizations who would like to escalate market share, increase efficiency, reduce costs, and enhance customer satisfaction and customer retention. ISO 9001 requires that a certified organization develop, implement, and maintain a Quality Management System (QMS). This will include elements such as, but not limited to, defining customer requirements, streamlined internal and external communication, quality control, control of nonconforming product or services, and vendor management. GlenView Group consultant help you easily and effectively implement the ISO 9001 Standard throughout your organization. 

The GlenView Group ISO 9001 Assessment Process gives you the tools to evaluate your management systems as well as processes to identify gaps and weaknesses so that you can learn how to get ISO 9001 certified in the easiest most efficient way. GlenView Group will help your management team to pinpoint improvements which may include using new technology to streamline processes and help you achieve ISO 9001 certification and continual improvement. 

GlenView Group will guide you to define a quality policy and a scope of the QMS in order to design a system for continual improvement while meeting all the requirements of ISO 9001 including: 

  • defining a policy and objectives of the quality management system;
  • defining, streamlining and documenting of all core processes that are necessary to show conformity to the standard;
  • implementing risk assessment process;
  • communicating the policy and objectives of the QMS throughout the organization;
  • measuring the quality of the product quality and management system; and,
  • implementing a corrective action and auditing process to ensure continual improvement.
  • defining a policy and objectives of the quality management system;
  • defining, streamlining and documenting of all core processes that are necessary to show conformity to the standard;
  • implementing risk assessment process;
  • communicating the policy and objectives of the QMS throughout the organization;
  • measuring the quality of the product quality and management system; and,
  • implementing a corrective action and auditing process to ensure continual improvement.

 

Risk assessment and gap analysis helps eliminate inconsistencies and deliver dependably conforming product and services to your clients, which is measured, monitored, and continually improved.

 

GlenView Group, Inc. has over 30 combined years of documentation, implementation, training, and auditing ISO 9001:2015 management systems and preparing our clients for certification and teaching clients how to get ISO 9001. Please visit our website for additional information at www.glenviewgroup.com.

Thursday 23 September 2021

GlenView Group Makes ISO 45001 Transition Easy

GlenView Group Inc., is a consulting firm specializing in various ISO and recycling standards. GlenView Group offers a variety of specialized and custom-tailored consulting services including ISO 45001:2018 Transition Consulting. Consulting services from GlenView Group includes training on each clause of the ISO 45001:2018 Standard for Management Representatives and Top Management. GlenView Group then works with Management Representatives to review existing OHSAS or H&S documentation and weave in the requirements of ISO 45001:2018 rather than re-write your entire system. In addition, clients receive guidance on implementation, best practices, and will receive training on how to use the entire ISO 45001:2018 Occupational Health & Safety Management System Documentation templates.

 

ISO 45001 Transition

The GlenView Group ISO 45001 Transition Consulting also includes a comprehensive Internal Audit Program. However, clients may elect to undergo Internal Auditor training where participants will learn the foundation of auditing from planning for internal audits, performing internal audits, defining audit findings, and drafting audit reports. Attendees will also be given the opportunity to take an internal auditor exam and, upon successful completion of the exam, attendees will be issued an Internal Auditor and Implementation Specialist Certificate allowing the certificate holder to act as Lead Auditor for their organization or perform Supplier and Vendor Quality Audits.

 

GlenView Group also assists clients to develop a comprehensive list of legal and other requirements by our certified trained experts and attorneys. Our experts will also audit your compliance system as part of your internal audit program. GlenView Group offers peace of mind for certification. Convert your existing OHSAS or H&S system and get certified to ISO 45001:2018 today.

 

Contact GlenView Group today to receive pricing information and schedule your ISO 45001 Online Training program for individuals or corporate group training. 

Glenview Group, Inc also offers numerous programs on various ISO topics that greatly benefit our customers. Please visit our website for additional information at www.glenviewgroup.com.

 

GlenView Group is Your Premier e-Stewards Certification and Consulting Firm

The e-Stewards standard was initiated by the leaders in the electronics recycling and refurbishing industry with a goal to guide businesses in design and implementation of procedures and policies keeping environmental, health and safety (EHS) in mind. E-Stewards encompasses both ISO 14001 and ISO 45001 practices. GlenView Group Inc, the premier consulting firm located in Pasadena, CA, offers e-Stewards Certification and Consulting services to electronic recyclers worldwide.  GlenView Group will help you and your organization navigate the complex world of electronic recycling while meeting the e-Steward requirements. E-Stewards includes firm requirements or prescriptive guidance related to downstream vendor traceability and audits, waste stream testing, qualifications for compliance auditors, and mass balance tracking. GlenView Group helps clients implement these requirements into their day-to-day operations without impacting workflow.


 

e-Stewards Certification and Consulting


e-Stewards Certification will help businesses reduce negative impact on the environment and human health and safety by improving their processes. Along with EHS policies and procedures, GlenView Group’s e-Stewards Certification & Consulting guides you in development of downstream vendor management and data security procedures. These key elements are important in helping you, as a recycler, improve and expand their position in the marketplace. 

Our consulting program includes: 

·         Defining an environmental, health and safety policy and objectives of the EHS management system,

  • Creating and implementing procedure for identifying and reviewing environmental aspects and health and safety risks,
  • Developing and implementing procedures for downstream vendor, management, data security, and a closure plan with financial assurance in place,
  • Compliance with all legal, regulatory and other requirements,
  • Defining, streamlining, and documenting of all core processes,
  • Communicating the policy and objectives of the EHS throughout the organization,
  • Tracking the performance of the established management system, and,
  • Implementing corrective action and internal auditing procedures to ensure continual improvement.

 

The benefits of e-Stewards Certification: 

  • Reducing environmental, health and safety impacts,
  • Improving downstream vendor management,
  • Improving data security,
  • Increasing competitiveness,
  • Improving the image of the organization,
  • Reducing cost by implementing preventive measures including the cost related to potential compliance issues, and,
  • Improved preparedness and compliance during regulatory agency and customer audits. 

GlenView Group, Inc. e-Steward consultants have 20+ years of combined experience in the electronic recycling, refurbishing, and e-Steward Certification & Consulting. GlenView Group, Inc. prides itself by being able to interpret, design, and implement e-Steward business management system keeping business goals in mind. By doing so, GlenView Group consultants can help you maximize business growth at the same time design marketing plan utilizing e-Stewards certification. Finally, GlenView Group, Inc. can help you with up-keep of the newly established e-Stewards business management system, thus, ensuring success during your surveillance and re-certification audits. Contact GlenView Group today for a comprehensive quote. 

GlenView Group can provide ISO training for managers, internal auditors, and all individuals seeking to further their knowledge of international business management practices including ISO 9001, ISO 14001, ISO 45001, Responsible Recycling (R2), Recycling Industry Operating Standard (RIOS), e-Stewards, ISO 13485, ISO 17025, TL9000, and AS 9100. Please visit our website for additional information at www.glenviewgroup.com.

Wednesday 25 August 2021

Experts in AS9100 Certification Consulting and Training

AS 9100 is a Standard that defines the requirements of a Quality Management System specially designed for the aerospace industry. The AS 9100 Standard was first published and organizations began to get certification in the late 1990s. AS 9100 is  based on the ISO 9001 Quality Management System, however the AS9100 standards include supplementary requirements for quality and safety for aerospace manufacturers and support organizations. AS 9100 Revision D is the latest update of the standard and it includes requirements for risk management. 

The AS 9100 Standard is designed for organizations that cater to space, defense, and aviation industries. The standard can be applied across the Supply Chain. It is intended that AS 9100 be used by the organizations involved in designing, development, and production of space, defense, and aviation products, as well as the organizations that offer post-delivery support. The standard covers those offering maintenance, spare parts, or material made of their own products. 

An increasing number of suppliers require their vendors to have AS 9100 certifications in order to commence business. Don’t get left behind. Contact GlenView Group today for a AS 9100 Certification Consulting and Training program that is specifically tailored to your organization. 

Some of the benefits of getting AS 9100 Certified include: 

  • Boosted revenue and competitiveness;
  • Improved efficiency and effectiveness;
  • Continual quality of product and service;
  • Improved supplier performance and customer satisfaction; and,
  • Improved employee commitment. 

Glenview Group consultants have hands-on aviation experience and are hands-down the best consulting firm for your AS 91000 Certification Consulting and Training.

 GlenView Group can provide ISO training for managers, internal auditors, and all individuals seeking to further their knowledge of international business management practices including ISO 9001, ISO 14001, ISO 45001, Responsible Recycling (R2), Recycling Industry Operating Standard (RIOS), e-Stewards, ISO 13485, ISO 17025, TL9000, and AS 9100. Please visit our website for additional information at www.glenviewgroup.com.

Monday 16 August 2021

Learn Everything There is to Know About How to Get ISO 9001

ISO 9001:2015 Quality Management System Certification provides a strategic tool for your organization’s management to assess risks and identify opportunities for business growth. GlenView Group offers the most comprehensive ISO 9001 Consulting Program for any type of organization ranging from manufacturing, medical device repair, calibration laboratories, telecommunication industries, and everything in between. The ISO 9001:2015 Quality Management System Standard can be applied to any type of organization offering any type of products or services. GlenView Group has extensive experience in a wide array of industries with individual consultants specializing in various industries to ensure that you receive the exact type of support you need to implement your system. 

How to Get ISO 9001


 Contact GlenView Group today to learn how to get ISO 9001 certified.

 

ISO 9001 Certification is extremely beneficial for organizations who would like to escalate market share, increase efficiency, reduce costs, and enhance customer satisfaction and customer retention. ISO 9001 requires that a certified organization develop, implement, and maintain a Quality Management System (QMS). This will include elements such as, but not limited to, defining customer requirements, streamlined internal and external communication, quality control, control of nonconforming product or services, and vendor management. ISO 9001 Consulting by a GlenView Group consultant can help you to implement the ISO 9001 standard throughout your organization. 

GlenView Group’s ISO 9001 Assessment Process gives you the tools to assess your management systems as well as processes to identify gaps and weaknesses so that you can learn how to get ISO 9001 certified in the easier most efficient way. GlenView Group will help your management team to pinpoint improvements which may include using new technology to streamline processes and help you achieve ISO 9001 certification and continual improvement. 

GlenView Group will guide you to define a quality policy and a scope of the QMS in order to design a system for continual improvement while meeting all the requirements of ISO 9001 including: 

  • defining a policy and objectives of the quality management system;
  • defining, streamlining and documenting of all core processes that are necessary to show conformity to the standard;
  • implementing risk assessment process;
  • communicating the policy and objectives of the QMS throughout the organization;
  • measuring the quality of the product quality and management system; and,
  • implementing a corrective action and auditing process to ensure continual improvement.
  • defining a policy and objectives of the quality management system;
  • defining, streamlining and documenting of all core processes that are necessary to show conformity to the standard;
  • implementing risk assessment process;
  • communicating the policy and objectives of the QMS throughout the organization;
  • measuring the quality of the product quality and management system; and,
  • implementing a corrective action and auditing process to ensure continual improvement. 

Risk assessment and gap analysis helps eliminate inconsistencies and deliver dependably conforming product and services to your clients, which is measured, monitored, and continually improved.

 

GlenView Group, Inc. has over 30 combined years of documentation, implementation, training, and auditing ISO 9001:2015 management systems and preparing our clients for certification and teaching clients how to get ISO 9001. Please visit our website for additional information at www.glenviewgroup.com.

Wednesday 11 August 2021

ISO 9001 Documentation

ISO9001 Documentation refers to any information in whatever medium presented. This includes, but is not limited to, forms, software, reference guides, presentations, web-based information, etc... Documented Information refers to information that must be controlled and maintained. This includes the medium (i.e. the form itself) as well as the information (i.e. the record created when filling out the form). 

The information that is included in ISO 9001 Documentation shall include 1. documented required by ISO 9001, and 2. documents determined by the organization as being necessary for the effectiveness of the QMS. This includes documents of External Origin (i.e. User Manuals, Regulations, Reference Documents). Documents provide consistency of how a process is executed and protect the organization from loss of knowledge in the event of sudden employee turnover. 

he following is a cross-reference to every section of the 9001 Standard where ISO 9001 Documentation is required: 

ISO 9001 Documentation Clause

Topic

Type of documented information

Requirement

4.3

Determining the scope of the QMS

Document

The scope of the organization’s QMS shall be available and be maintained as documented information.

4.4.2 a

QMS and its processes

Document

To the extent necessary, the organization shall maintain documented information to support the operation of its processes.

4.4.2 b

QMS and its processes

Record

To the extent necessary, the organization shall retain documented information to have confidence that the processes are being carried out as planned.

5.2.2 a

Communicating the quality policy

Document

The quality policy shall be available and maintained as documented information.

6.2.1

Quality objectives and planning to achieve them

Document

The organization shall maintain documented information on the quality objectives.

7.1.5.1

Monitoring and measuring resources

Record

The organization shall retain appropriate documented information as evidence of fitness for purpose of the monitoring and measurement resources.

7.1.5.2 a

Measurement traceability

Record

Measuring equipment shall be calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standard exists, the basis for calibration or verification shall be retained as documented information.

7.2 d

Competence

Record

The organization shall retain appropriate documented information as evidence of competence.

7.5.1 b

Documented information

Document

The organization’s QMS shall include documented information determined by the organization as being necessary for the effectiveness of the QMS.

8.2.3.2

Review of the requirements for products and services

Record

The organization shall retain documented information, as applicable, on the results of review and on any new requirements for products and services.

8.3.2 j

Design and development planning

Record

The organization shall consider the documented information needed to demonstrate that design and development requirements have been met.

8.3.3

Design and development inputs

Record

The organization shall retain documented information on design and development inputs.

8.3.4 f

Design and development controls

Record

The organization shall apply controls to the design and development process to ensure that documented information of these activities is retained.

8.3.5

Design and development outputs

Record

The organization shall retain documented information on the design and development outputs.

8.3.6

Design and development changes

Record

The organization shall retain documented information on design and development changes and the results of reviews.

8.4.1

Control of externally provided process, products and services

Record

The organization shall retain documented information of these activities and any necessary actions arising from the evaluations.

8.5.2

Identification and traceability

Record

The organization shall control the unique identification of the outputs when traceability is a requirement, and shall retain documented information necessary to enable traceability.

8.5.3

Property belonging to customers or external providers

Record

When the property of a customer or external provider is lost, damaged or otherwise found to be unsuitable for use, the organization shall report this to the customer or external provider and retain documented information on what has occurred.

8.5.6

Control of changes

Record

The organization shall retain documented information describing the results of the review of changes, the person(s) authorizing the change, and any necessary actions arising from the review.

8.6

Release of products and services

Record

The organization shall retain documented information on the release of products and services. The documentation shall include evidence of conformity with the acceptance criteria and traceability to the person(s) authorizing the release.

8.7.2

Control of nonconforming outputs

Record

The organization shall retain documented information that describes the nonconformity, actions taken, any concessions obtained and identifies the authority deciding the action in respect of the nonconformity.

9.1.1

Monitoring, measurement, analysis and evaluation

Record

The organization shall retain documented information as evidence of the results [of QMS performance evaluation].

9.2.2 f

Internal audit

Record

The organization shall retain documented information as evidence of the implementation of the audit program and the audit results.

9.3.3

Management review outputs

Record

The organization shall retain documented information as evidence of the results of management reviews.

10.2.2

Nonconformity and corrective action

Record

The organization shall retain documented information as evidence of the nature of the nonconformities and any subsequent actions taken and the results of any corrective action.